Category Archives: easyJet

Why was I punished by easyJet for someone else’s crime?

Tha airline blacklisted me because a fraudster made payments for flights with my card four years ago

In June 2014 I reported to my bank fraudulent use on my credit card, which, among other things, related to £2,000-worth of dental treatment and flights purchased with Ryanair and easyJet. This money was immediately refunded to my card and, to this date, my card remains in use without any problems. Since then, I have bought and used Ryanair flights without any issue. But I have recently tried to purchase a flight with easyJet and each time my card gets refunded automatically. It has now confirmed that I am effectively blacklisted due to the fraud four years ago, even though it had nothing to do with me. The only way I can fly with easyJet is if I pay in cash at the terminal. I am a law-abiding citizen with an impeccable credit history and am being punished for someone else’s offence.

RD, Birmingham

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Source: gad

Why did easyJet cancel our booking … but fail to tell us?

If we had turned up we would have been denied boarding – I’d like to know if I can make a claim

In December I booked an easyJet flight for my girlfriend from Agadir, Morocco back to London (Gatwick) and, because it was less than 30 days before departure, we checked her in and printed the boarding pass.

The day before her travel I noticed, by chance, that the money had been refunded to the credit card and I became suspicious. The easyJet website showed no booking.

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Source: gad