Category Archives: Consumer affairs

Why was I punished by easyJet for someone else’s crime?

Tha airline blacklisted me because a fraudster made payments for flights with my card four years ago

In June 2014 I reported to my bank fraudulent use on my credit card, which, among other things, related to £2,000-worth of dental treatment and flights purchased with Ryanair and easyJet. This money was immediately refunded to my card and, to this date, my card remains in use without any problems. Since then, I have bought and used Ryanair flights without any issue. But I have recently tried to purchase a flight with easyJet and each time my card gets refunded automatically. It has now confirmed that I am effectively blacklisted due to the fraud four years ago, even though it had nothing to do with me. The only way I can fly with easyJet is if I pay in cash at the terminal. I am a law-abiding citizen with an impeccable credit history and am being punished for someone else’s offence.

RD, Birmingham

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Source: gad

Dyson announces cordless future with end of plug-in vacuums

Sir James Dyson says company is investing in smaller, lighter, battery-powered cleaners

Dyson has halted the development of plug-in vacuum cleaners in order to focus on improving and expanding its range of cordless battery-powered machines.

Sir James Dyson, the company’s founder and inventor who revolutionised the vacuum cleaner, announced the change of tack on Tuesday as he unveiled a new cordless model, the Dyson Cyclone V10.

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Source: gadt

The death of diesel: can struggling industry woo back consumers?

Amid fears about pollution, penalties and bans, buyers are abandoning diesel cars in droves

No customers were troubling the Jaguar showroom in Welwyn Garden City on Friday, at the start of what is usually its busiest month.

Even one with a car on order had not turned up in the snow, said Mark Lavery, chief executive of Cambria Automobiles, looking at a £75,000 Jaguar coupe: “She doesn’t want to spoil an F-type with all that salt on the roads.”

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Source: gad

Dyson hoovers up £801m profit in Asian spending boom

Almost 75% of growth comes from growing far east markets as Dyson sales hit £3.5bn

Growing demand for battery-powered vacuum cleaners, hairdryers and air purifiers in flourishing Asian markets has helped Dyson, the British technology company, to a year of bumper profits.

Sir James Dyson, the British inventor who revolutionised the vacuum cleaner, said the company he founded had benefited from “extraordinary enthusiasm for technology” in Asia to help boost annual sales by 40% last year to reach £3.5bn.

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Source: gadt

A £1,300 jacuzzi and other extravagant baby gadgets

Ashton Kutcher has been singing the praises of an £800 robotic crib for his young child – but what other outrageous gizmos are available for kids of the 1%?

Being the newborn child of a celebrity has its ups and downs. You’ve probably got a silly name. On the other hand, you might be getting rocked to sleep by an £800 robotic crib. Such has been the fate of Dimitri Kutcher, the one-year-old second son of actors Mila Kunis and Ashton Kutcher.

Interviewed on a recent episode of Dax Shepard’s podcast, Kutcher Sr revealed the couple were “eternally grateful” to the Snoo Smart Sleeper, designed by paediatrician and bestselling parenting author Dr Harvey Karp, which rocks a baby to sleep at different speeds depending on the volume of their wailing. “It’s incredible,” said Kutcher, who claimed Dimitri slept for a full six hours when he was just three days old. But it’s not the only fancy baby gadget on the market – here are some of the most extravagant:

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Source: gad

'Sorry, I've only got my card': can the homeless adapt to cashless society?

From contactless terminals to jackets with card readers, charities are being forced to adapt to keep up with Britain’s steady drop in cash usage

It’s 8am and Jonjo Doe is getting ready for his morning shift as a vendor of the Big Issue. Arriving in Cambridge three years ago after a brief spell in prison, he was homeless but eager to rebuild his life. Selling the Big Issue was one of the best ways to do that – and for a while the plan worked.

“I tend to ask everyone who walks by if they want to buy one,” says Doe. “Most people either come up with the excuse, ‘I haven’t got any change’ – which is easy [to respond to with] ‘I’ve got change for a note’ – but then there was, ‘Oh no, I’ve only got my card.’ And it just kept happening.”

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Source: gad

‘I’m 37, I’m dying and this is how I spend it’

Former recruitment consultant Rob Anderson on how he organises his finances – and why he isn’t keen on bucket lists

I live in the East End of London and own my flat. I have a brain tumour. I’m dying – it’s inoperable, and I’m halfway through my third round of chemo.

I try to live my life to the full, in four-week sprints, with a round of chemo coming up every month.

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Source: gad

EDF UK profits hit by fall in sterling and nuclear prices

Pound’s decline against euro costs French firm €608m as home energy usage also drops

French state-owned energy firm EDF reported falling profits, including a downturn in the UK due to falling prices for nuclear power, improved energy efficiency among its household customers and the slide in the value of sterling since the Brexit vote.

Profits in the UK division, which includes EDF Energy, slumped by a third to €1.035 (£920m) as sales dwindled by €579m to €8.68bn, partly because UK customers pay their bills in pounds but the company reports its results in euros.

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Source: gad

Why did easyJet cancel our booking … but fail to tell us?

If we had turned up we would have been denied boarding – I’d like to know if I can make a claim

In December I booked an easyJet flight for my girlfriend from Agadir, Morocco back to London (Gatwick) and, because it was less than 30 days before departure, we checked her in and printed the boarding pass.

The day before her travel I noticed, by chance, that the money had been refunded to the credit card and I became suspicious. The easyJet website showed no booking.

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Source: gad

Venice restaurant that overcharged tourists faces £17,000 fines

Official checks find Osteria da Luca breached safety and food description rules, reports say

A restaurant in Venice that charged a group of Japanese tourists €1,143 (£994) for four steaks Florentine, a plate of mixed grilled fish, two glasses of wine and mineral water faces fines totalling at least €20,000 (£17,400), according to local media.

The La Nuova di Venezia newspaper said police and local authority checks carried out at the Osteria da Luca near St Mark’s Square uncovered breaches of health and safety and food hygiene regulations, as well commercial code infringements including issues over the accurate description of goods.

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Source: gad